Privacy Policy

Information We Collect

We gather information directly from you when you register for our courses, contact us, or use our educational platform. This includes your name, email address, phone number, and educational background. Additionally, we collect technical data about how you use our website — things like your IP address, browser type, and which pages you visit most often.

When you participate in our learning programs, we track your progress through course materials and assessments. This helps us understand which topics might need additional explanation and allows us to improve our curriculum based on real student experiences.

How We Use Your Information

Your information serves several important purposes in delivering our educational services. We use it to create your learning profile, send you course updates, and provide technical support when you need it.

• Delivering course content and tracking your educational progress
• Sending important updates about your enrollment and upcoming sessions
• Responding to your questions and providing technical assistance
• Improving our platform based on user behavior and feedback
• Complying with legal requirements and protecting against fraud

Marketing Communications: We'll only send you promotional emails if you've specifically opted in. You can change your preferences or unsubscribe at any time through the links in our emails or by contacting us directly.

Legal Basis for Processing

Under UK data protection law, we need a lawful basis to process your personal information. Most of the time, we process your data because it's necessary to fulfill our contract with you — essentially, to deliver the educational services you've signed up for.

Sometimes we rely on legitimate interests, particularly when we're improving our services or preventing fraud. We always balance these interests against your privacy rights. For marketing communications, we rely on your consent, which you can withdraw whenever you choose.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted partners who help us deliver our services effectively. These include cloud hosting providers, email service providers, and payment processors.

• Technology service providers who help maintain our platform
• Payment processors for handling course fees and refunds
• Email service providers for course communications
• Analytics providers to help us understand website performance

All our partners are required to maintain the same high standards of data protection that we do. We use contracts to ensure they only process your data according to our instructions and keep it secure.

Your Rights and Choices

UK data protection law gives you several important rights regarding your personal information. You can request access to the data we hold about you, ask us to correct any mistakes, or even request that we delete your information in certain circumstances.

• Right of Access: Request a copy of the personal data we hold about you
• Right of Rectification: Ask us to correct inaccurate information
• Right of Erasure: Request deletion of your data (subject to certain limitations)
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Right to Restrict Processing: Ask us to limit how we use your data

To exercise any of these rights, simply email us at info@lunavexorite.com with your request. We'll respond within one month and verify your identity before making any changes to protect your security.

Data Security Measures

We take the security of your personal information seriously. Our systems use industry-standard encryption both when data is being transmitted and when it's stored on our servers. Access to personal data is restricted to staff members who need it to perform their roles.

We regularly review our security procedures and update them as new threats emerge. Our servers are hosted in secure facilities with physical access controls, and we maintain backups to protect against data loss.

Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy. For students enrolled in our courses, we typically retain records for seven years after completion to comply with educational and tax requirements.

Marketing contact information is kept until you unsubscribe or ask us to delete it. Website analytics data is usually kept for up to two years to help us understand long-term trends in how people use our platform.

Some information may need to be retained longer if required by law or to resolve disputes. When data reaches the end of its retention period, we securely delete it from our systems.

International Transfers

Most of your data is processed within the UK and European Economic Area. However, some of our technology partners operate from other countries, which may have different data protection standards.

When we do transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses approved by UK and EU authorities. These legal mechanisms ensure your data receives adequate protection regardless of where it's processed.

Cookies and Tracking

Our website uses cookies to remember your preferences and improve your browsing experience. Essential cookies are necessary for the site to function properly, while others help us understand which content is most useful to visitors.

You can control cookie settings through your browser, though disabling certain cookies may limit some website functionality. We use Google Analytics to understand how people interact with our site, but this data is anonymized and cannot be used to identify individual users.

We don't use advertising cookies or share browsing data with advertising networks. Any tracking we do is solely for improving our educational services and website performance.

Changes to This Policy

We review this privacy policy regularly and update it when necessary to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

Minor updates that don't affect your rights might be made without individual notification, but we'll always update the "last modified" date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.